About Aguardio
Frequently Asked Questions
We have gathered some frequently asked questions to give you more information about our products
General questions
Currently, Aguardio only sells to business customers – sensors can be purchased directly from Aguardio or via our trusted network of distributors. Sale to private individuals is something Aguardio hopes to make possible in the future. If you wish to be added to the waiting list, please send us your request along with your name and e-mail address to hello@aguardio.com.
As a business owner or representative, you can purchase our sensors through our network of distributors: click on this link https://aguardio.com/ and scroll down to find “Selected distributors” listed by country). In Denmark, you can purchase our Pipe (Leak) Sensor from Brødrene Dahl stores (please note – only the variant with sound alert and no data connection). If there is no distributor in your region, please send us an email at hello@aguardio.com.
You can order our products by emailing us at hello@aguardio.com. Shipping costs vary based on the volume and destination of your order. We will provide specific shipping details once you contact us with more information at the email address mentioned above.
No, data from the sensors is collected via Aguardio’s APP using Bluetooth connection. However, Internet access or mobile connectivity is needed for the APP to operate optimally.
Data is transmitted via Bluetooth connection using Aguardio’s APP or other Bluetooth interfaces (E.G. a gateway). The App is available on Google Play and App Store via the following links.
Google play: https://play.google.com/store/apps/details?id=dk.moviot.aguardio&hl=da&gl=US&pli=1;
Apple App store: https://apps.apple.com/ie/app/aguardio-connected-solutions/id1598330434;
You can contact us via an e-mail support@aguardio.com.
FAQ about Aguardio Shower Sensor
The Shower Sensor has a retail price of approx. 130 EUR with 3 years of data subscription included. Bulk discounts apply. Please contact us at hello@aguardio.com for a more detailed price information.
Shower Sensor measures shower duration, water running time, using its four sensors: movement, acoustic, room temperature and humidity.
You can download a data sheet here: https://aguardio.com/downloads/
The sensor’s MAC address is located on the back of the product box. If you don’t have the box, you can find it by following these steps: download a QR reader app, remove the Shower Sensor from its bracket, and scan the QR code on the sensor’s display. Ensure that the Shower Sensor is synchronized with the Aguardio app before removing it from the back plate to prevent data loss.
Download Placement Guide here: https://aguardio.com/downloads/
There is no camera in the Shower Sensor.
Please contact us at support@aguardio.com.
Gently wipe the sensor when necessary, using all – purpose cleaner and water. Limescale build-up on the front of the white plastic frame can interfere with the sensor’s ability to detect showers.
FAQ about Aguardio Pipe Sensor (formerly referred to as Leak Sensor)
The Leak Sensor has a retail price of approx. 80 EUR with 3 years of data subscription included. Bulk discounts apply. Please contact us at hello@aguardio.com for a more detailed price information.
The sensor does not have to be tied too tightly to the pipe, it only needs to be secure enough to ensure that the sensor’s grey thermal pad is touching the pipe surface. For detailed guidance on the placement of the sensor, refer to our placement guides & videos here: https://aguardio.com/downloads/
No, once the Pipe Sensor is activated, it is permanently activated. It can, however, be re-located to another location if needed. Please contact support@aguardio.com if you need assistance or have more questions.
The Pipe Sensor’s side button has two functions – it activates the Sensor and it resets the Sensor depending on how long you press the side button. When you press and hold the side button for about 10 seconds, it restarts and activates the Sensor. Stand-alone sensors and sensors connectable to the app, will beep when this is done. Sensors connected to a Gateway do not. Read more about this in the Pipe (Leak) Sensor’s placement guide here: https://aguardio.com/downloads/
The Pipe Sensor will only beep if you have the stand-alone version with no data connection. If you have a connected version, information on leaks is available via Aguardio HUB platform.
Heat conductive material metal (e.g. copper or steel pipework).
You can download a data sheet here: https://aguardio.com/downloads/
You can download Placement Guide here: https://aguardio.com/downloads/
Gently wipe the sensor when necessary, using all – purpose cleaner and water.
Please contact us at support@aguardio.com.
FAQ about Aguardio APP
You can find the guide using this link: https://aguardio.com/downloads/
The App is available on Google Play and App Store via the following links.
Google play: https://play.google.com/store/apps/details?id=dk.moviot.aguardio&hl=da&gl=US&pli=1;
Apple App store: https://apps.apple.com/ie/app/aguardio-connected-solutions/id1598330434;
Yes, you have to open the app every time you want to collect data.
Yes, in order to collect data you have to be connected to the internet.
Data can be gathered at intervals ranging from hourly to bi-weekly, and even up to every four weeks, depending on the sensor. The Pipe Sensor is capable of retaining collected data for a maximum of 14 days. When storage capacity is reached, new data collection is suspended until the storage is cleared. Similarly, the Shower Sensor operates under the same principle, with the exception of offering an extended data retention period of up to 30 days.
Data can be gathered at intervals ranging from hourly to bi-weekly, and even up to every four weeks, depending on the sensor. The Pipe Sensor is capable of retaining collected data for a maximum of 14 days. When storage capacity is reached, new data collection is suspended until the storage is cleared. Similarly, the Shower Sensor operates under the same principle, with the exception of offering an extended data retention period of up to 30 days.
Data can be gathered at intervals ranging from hourly to bi-weekly, and even up to every four weeks, depending on the sensor. The Pipe Sensor is capable of retaining collected data for a maximum of 10 days. When storage capacity is reached, new data collection is suspended until the storage is cleared. Similarly, the Shower Sensor operates under the same principle, with the exception of offering an extended data retention period of up to 30 days.
Data can be gathered at intervals ranging from hourly to bi-weekly, and even up to every four weeks, depending on the sensor. The Pipe Sensor is capable of retaining collected data for a maximum of 14 days. When storage capacity is reached, new data collection is suspended until the storage is cleared. Similarly, the Shower Sensor operates under the same principle, with the exception of offering an extended data retention period of up to 30 days.
Gateway or other Bluetooth interfaces.
The last four digits are the last digits of Pipe Sensor’s MAC address and it is unique for each sensor. It is helpful when a sensor has to be identified.
Red: Unable to connect. This may occur if, for example, you have moved away from a sensor that previously had a good connection to the App.
Yellow: Bluetooth connection was established, but data is lost somewhere between the sensor and the cloud.
Green: Upload is successful
To learn more what to do in these different situation, please download & read the Aguardio APP guide via this link: https://aguardio.com/downloads/
Make sure you are nearby your devices. Ensure that your device has been checked as “Gateway” in the app, and that Bluetooth is switched on. Make sure your Pipe Sensors have the right software. If the sensors are still not visible, please contact Aguardio Support at support@aguardio.com.
Android devices: When the data is successfully sent, the app, will show a green dot next to each Leak Sensor and status “OK.”
Apple devices: When the data is successfully sent, the app will show a green dot next to each Leak Sensor and a timestamp indicating the last synchronization of data, referred to as “Last sync.”
Data is available immediately after collecting data via Aguardio App.
This feature is not available at the moment. The APP is only used to transmit the data from the sensor to the cloud.
FAQ about Aguardio HUB
Data in Aguardio HUB is timezone GMT.
At the moment – English and Danish.
You can find the guide using this link: https://aguardio.com/downloads/
For Shower Sensor: start time and end time of showers as well as temperature and humidity measured hourly. For Pipe (Leak)Sensor: flushes & water flow counts as well as ambient & pipe temperature.
The Pipe Sensor’s side button has two functions – it activates the Sensor and it resets the Sensor depending on how long you press the side button. *When you press and hold the side button for about 10 seconds, it restarts and activates the Sensor. Stand-alone Sensors and Sensors connectable to the app, will beep when this is done. Sensors connected to a Gateway do not. Read more about this in the Leak Sensor’s placement guide here: https://aguardio.com/downloads/
